Return Policy

Return Policy

Refund Policy

Being a buyer, you not only have to make the purchase decision but so many other decisions along the way; hence we, at Mekmar, aim to minimize the factors responsible for making your buying decision difficult by offering you peace of mind with our Return Policy.

Below are a few things to keep in mind if you decide to use our Return Policy:

  • 30-Day Window: Your request for a return must be placed within 30 days of the original delivery date of your order. You can make this request by sending an email to export1@mekmar.com.

  • Damaged or Faulty Products: Your products are shipped with the logistic company as insurance. If there are full pallets of broken products, the Insurance Company pays for the damage after inspection. Additionally, in case of broken or faulty products, you can return your items. If there are broken products constituting more than 10% of your order, you should contact our customer service, and we will provide a solution for the damage as soon as possible. If you wish to return your product, we will refund your money within 5-7 business days.

  • Complete Returns & Packaging: In order to receive a product cost refund, you must return your order in its entirety, and every piece of the order that you received on the date of delivery must be returned in its original packaging.

  • Shipping Charges: Please note that there will be a return shipping charge, and you will not be refunded for the original shipping charges. The customer returning the product under this policy is responsible for paying the Return Shipping Costs associated with the return of the material. We will be able to provide you with a shipping quote from our Carrier.

  • Return Process: Once you have everything accounted for and packaged in accordance with the above qualifications, please get in touch with us. You will then need to leave the products at the nearest warehouse, and we will forward the truck to the warehouse to arrange a pick-up.

  • "As New" Condition: The product that you would like to return must be in its original packaging and be in the same “as new” and “re-sellable” condition as it was when it arrived at your home or job site.

  • Installation = Acceptance: Your product must not have been used, installed, or marked in any way. We consider “Installation” as “Acceptance”; hence, no claims will be acknowledged once the products have been installed.

  • Inspection & Refund: Once we receive your order back at our fulfillment center, we will carry out a full inspection of the returned material and then issue you a full or partial refund depending on the outcome of the inspection.

  • Exceptions: Our Refund Policy, for full or partial order returns, does not extend to Custom Orders, Container Orders, Made-to-Order items, or Clearance Items.

If you’re unsure whether or not your product qualifies or if you have any other questions, please feel free to contact our friendly customer service staff by sending an email to export1@mekmar.com.