FAQ

? I am a last user, is there any minimum order quantity?

The prices on our website are offered to anyone who meets our minimum order requirements., Mekmar USA’s prices are available to you when you buy one full pallet or container based quantities.

? I want to buy from Mekmar USA. What are my options?

Mekmar USA is a producer of natural stone which keeps stocks in Atlanta for fast and reliable delivery for USA customers. We process orders for natural stone products in two ways. The first is selling orders per pallets out of our Atlanta warehouse around USA. The second is shipping container orders directly from our factory in Turkey and delivered to your port or your address.

? Which forms of payment do you accept?

We accept Visa, MasterCard, American Express, PayPal and wire transfer.

? Does Mekmar ship worldwide?

At present, we ship container orders worldwide. For container orders, please consult our sales team by phone or by email for more information.

? Does Mekmar ship to residences? How does that work?

Yes. A residential delivery is considered completed once the product is placed on the driveway. Our products require a vehicle with a lift-gate, because of their weight. The pallets would be lowered to the ground and pulled onto your driveway with a pallet-jack. You may be required to unload the vehicle yourself, depending on the product. Building materials are heavy and will require proper equipment or labor to accept goods on delivery.

? When ordering containers, can I mix-and-match on colors and styles of material?

Yes, we strongly encourage our customers to order their needs of tiles and mosaic at once so that they can have a better freight costs.

? Do you offer any discounts to tradespeople?

Yes! Mekmar offers a discount for the orders more than 4000 sq ft. For these orders, our sales team will help you to receive best prices in terms of product and delivery.

? May I see the product on the pallet before I buy?

Of course! Our warehouse team will supply the pictures of boxes, crates and tiles before you order the tiles.

? Can you give me an exact arrival time for my order?

For the products in our Atlanta warehouse, you can deliver your order right after your payment. For address delivery, we require 3-5 days according to distance.

? How much should I allow for breakage/damage?

It is reasonable to expect anywhere from 2%-10% breakage or damage, depending on the product. If breakage is above 10%, we would ask you to have it noted on the logistics receiving document and take pictures. Please make a claim with us within 10 days of receiving the order.

? Where are you located? Do you have a showroom or store front?

Our factory is in Turkey while our warehouse in Stone Mountain, Atlanta. Unfortunately, we don’t have any showroom in USA right now.

? I want to order a sample, but the product I’m viewing doesn’t have that option. How do I order a sample for this product?

We can send samples of the product from our factory, from Turkey. For this, please get in touch with us.

? How much does shipping cost?

Shipping is calculated based on the weight of your order and the distance it has to travel. In order to have an estimation, please get in touch with our sales team.

? Do you sell and ship to Canada?

Mekmar USA sells and ships to all consumers, no matter where they are located. If your order is located in our USA warehouse, we can ship these crates to you from warehouse. If not, we will ship them to you from Turkey.

? Can I delay a shipment or pick my delivery time?

Mekmar USA can hold products after purchase for a maximum of 30 days before shipping.

? What are the payment terms for orders?

For warehouse delivery orders, we require full payments before delivery because the delivery takes at most 5 days. However, for container orders, we work as %30 prepayment + the rest after shipment before BL.